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Support Services Perspective*: The Critical Care Family Assistance Program

Donna Robillard, MSW, LCSW; Soo Shim, MSW; Robin Irwin, LMSW; John Katonah, MDiv; Randy Wren, MDiv; Julie Greig, MAP; Suzie Carter; Jessica Shaller, MM
Author and Funding Information

*From the Departments of Social Services (Ms. Robillard), Pastoral Care (Mr. Wren), and Integrative Medicine (Ms. Carter), Oklahoma City Veterans Affairs Medical Center, Oklahoma City, OK; the Departments of Social Services (Ms. Shim), Pastoral Care (Mr. Katonah), and Music Therapy (Ms. Shaller), Evanston Northwestern Healthcare, Evanston, IL; and the Departments of Social Services (Ms. Irwin) and Pastoral Care (Ms. Greig), Ben Taub General Hospital, Houston, TX.

Correspondence to: Donna Robillard, MSW, Department of Social Services, Oklahoma City Veterans Affairs Medical Center, 921 Northeast 13th (122), Room 3E-108, Oklahoma City, OK; e-mail: donna.robillard@med.va.gov



Chest. 2005;128(3_suppl):124S-127S. doi:10.1378/chest.128.3_suppl.124S
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The Critical Care Family Assistance Program (CCFAP) emerged as a collaboration between the CHEST Foundation, which is the philanthropic arm of the American College of Chest Physicians, and the Eli Lilly and Company Foundation. The goal of the CCFAP is to respond to the unmet needs of the families of critically ill patients in hospital ICUs through the provision of educational and family support resources.

The CCFAP was introduced as a pilot program into two hospitals in January 2002; they were Evanston Northwestern Healthcare in Evanston, IL, and the Veterans Affairs Medical Center located in Oklahoma City, OK. They were known not only for high-quality care but were also institutionally diverse. In 2003, the CCFAP was introduced at Ben Taub General Hospital in Houston, TX, to add an urban model to the program. By the fall of 2004, the CCFAP was being replicated in a total of six hospital sites, institutionally and geographically representing diverse care settings. This article presents observations about the CCFAP and its effectiveness from the perspective of staff dedicated to providing support services.

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