From the moment a patient enters one of our hospitals, that individual is entitled to our full attention and the best possible care we can provide. Our physicians, nurses, therapists, and the entire staff are focused either on delivering or supporting the health-care services required by the patient. We have always made that public commitment, and we never deviate from it. However, the Critical Care Family Assistance Program (CCFAP), which is located in each of our hospitals, has enabled us to broaden our focus to include a group that has not always been at the center of our attention, the families of those hospitalized in our ICUs. With the support of The CHEST Foundation and the Eli Lilly and Company Foundation, we have been able to introduce a program that tends to the needs of these family members as they go through a period of both painful uncertainty and mind-numbing anxiety. The efforts made to turn a more human face toward family members have, in a relatively short period of time produced significant results.