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Emergent Models of Implementation and Communication*: The Critical Care Family Assistance Program

Jane Dowling, PhD; Marilyn A. Lederer, CPA
Author and Funding Information

*From the Wellington Consulting Group, Ltd (Dr. Dowling), Gold Canyon, AZ; and The CHEST Foundation (Ms. Lederer), Northbrook, IL.

Correspondence to: Jane Dowling, PhD, the Wellington Consulting Group, Ltd, 8406 E. Canyon Estates Circle, Gold Canyon, AZ 85218; e-mail: janedowling@msn.com



Chest. 2005;128(3_suppl):93S-98S. doi:10.1378/chest.128.3_suppl.93S
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Based on the different iterations of the Critical Care Family Assistance Program (CCFAP), two emergent models have been identified by the evaluation team. The implementation model can be utilized to describe each implementation style, as well as to identify issues and opportunities associated with the implementation of the CCFAP in various hospital environments.

The communication model can be used to address the issue of using a coordinated approach that links communication on three levels. The CCFAP communication model facilitates and enhances face-to-face communication by addressing all of the family’s needs through both verbal and nonverbal methods before and after the face-to-face meetings. Both models are presented and discussed in this article.

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