Based on the different iterations of the Critical Care Family Assistance Program (CCFAP), two emergent models have been identified by the evaluation team. The implementation model can be utilized to describe each implementation style, as well as to identify issues and opportunities associated with the implementation of the CCFAP in various hospital environments.
The communication model can be used to address the issue of using a coordinated approach that links communication on three levels. The CCFAP communication model facilitates and enhances face-to-face communication by addressing all of the family’s needs through both verbal and nonverbal methods before and after the face-to-face meetings. Both models are presented and discussed in this article.