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A Model of Family-Centered Care and Satisfaction Predictors*: The Critical Care Family Assistance Program

Jane Dowling, PhD; Jeffery Vender, MD, FCCP; Sue Guilianelli, RN; Baofeng Wang, PhD
Author and Funding Information

*From Evanston Northwestern Healthcare (Dr. Vender and Ms. Guilianelli), Evanston, IL; and Wellington Consulting Group, Ltd. (Drs. Dowling and Wang), Gold Canyon, AZ, and Chicago, IL.

Correspondence to: Jane Dowling, PhD, Wellington Consulting Group, 8406 E. Canyon Estates Circle, Gold Canyon, AZ 85218; e-mail: janedowling@msn.com



Chest. 2005;128(3_suppl):81S-92S. doi:10.1378/chest.128.3_suppl.81S
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According to recent work by Dodek and colleagues,1 improving the quality of care in ICUs requires the measurement and utilization of family satisfaction data in such a way that the data can be translated into quality-improvement initiatives. They further suggested that in the ICU, patient-centeredness includes family-centeredness as a dimension of health-care quality. Studies on measuring family satisfaction in the critical care setting have provided evidence suggesting that several key factors related to communication,23 ICU staff courtesy, compassion, and respect,4 information provided to family,5 and level of health care received by patient4 were predictors of overall family satisfaction. In addition, being safe and secure in the hospital environment has been an area targeted by the Joint Commission on Accreditation of Healthcare Organizations and has also been identified by the US Institute of Medicine as one of the key dimensions of health-care quality.6

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