The CCFAP model seeks to assist ICUs in the important task of delivering unambiguous, but compassionate, information to families of ICU patients. Families require this information first, to cope with their distress, but primarily to participate in making decisions about family members who cannot speak for themselves about critical care decisions. The sites seek to develop a family-centered approach, providing both general medical information, as well as very specific information about the loved one. Centers have developed brochures to explain the CCFAP and to make family members aware of the services available. In addition, sites supply a variety of written material to assist family members in becoming familiar with staff. Materials include a loose-leaf notebook with the names of the staff, including photos, telephone numbers, and responsibilities; and contact sheets listing the name, telephone numbers, and other physician contact information. Publications have included pamphlets with most frequently asked questions, as well as maps and diagrams of the hospital. A variety of other publications are also available, presenting information in nontechnical language about the physical conditions that affect many of the critical care patients. In locations where it is appropriate, all materials have been translated into languages spoken by the representative patient population, such as Spanish, Russian, or Vietnamese.