PURPOSE: High Involvement Work Systems (HIWS) is a managerial style in which employees are given the opportunity to be involved in the decision making process concerning how they perform their job and how to meet the goals of the organization. We looked to determine if a HIWS program could improve respiratory therapsit (RT) job satisfaction. Data indicates that employee satisfaction is directly related to patient satisfaction.
METHODS: The job satisfaction of 35 respiratory therapists at North Shore University Hospital was assessed with a 10 item survey before and two months after the implementation of a High Involvement Work System (HIWS).
RESULTS: Respiratory Therapist(RT)job satisfaction increased 40% two months after implementation of the HIWS program. The most notable improvements among those surveyed: clarity of job expectations, 65% increase; appropriateness of educational and skill development, 70% increase; positive culture of team work, 75% increase.
CONCLUSIONS: The HIWS program addressed issues related to clinical policy modification, employee satisfaction, and staff continuing education. Scores improved in all areas evaluated with the post implementation analysis.
CLINICAL IMPLICATIONS: The post intervention survey scores indicate an improvement in employee satisfaction with may result in improved patient satisfaction. This program could be expanded to involve a greater number of health care professionals and have a larger impact in improving work environment and patient care.
DISCLOSURE: The following authors have nothing to disclose: Alphonso Quinones, Elena Lennon, Rachael Ali-Permell
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