PURPOSE: Effective communication allows physician or his surrogate to develop a bond between patients, family and the provider. The purpose of the current study is to assess the perception of the immediate family members on the communication and the care rendered to their loved one.
METHODS: A survey was conducted at a state-designated and the American College of Surgeon certified level II Trauma Center. The institution provides a 24/7 in-house coverage with a Board Certified Trauma Surgeon. A survey questionnaire was given to the immediate family members of all the patients who were admitted to the hospital under trauma service. A number of the family members’ demographics were collected including age, gender, ethnicity, education, house hold income and religious affiliation. The questions also posed whether the family were aware of the 24/7 in-house surgeon coverage, timing of the first communication with the physician and their perception regarding the care provided to their love.
RESULTS: A total of 28 family members participated in this study (age: mean [standard deviation] = 43.4 [16.7] years; 71% female; race: African American: 10.7%, Caucasian: 85.7%, Native American: 4%). Twenty-seven of them reported that they received the information regarding the trauma of their family member with in first 24 hours. Ninety-three percent of the participants indicated that our institution provided good care to their loved one (95 % confidence interval: [76%, 99%]. When the participants used Likert scale to evaluate the communication, as well as, and care, 19 of them (68%) rated the best on both issues. The score assigned to communication was highly associated with the score assigned to care (Spearman’s correlation coefficient=0.78, P< .0001).
CONCLUSION: The effective communication was highly associated with the perception on the care delivered.
CLINICAL IMPLICATIONS: Effective and timely communication to the family members of the patients improve the perception of the quality of care rendered to the patients in an institution and should be adopted unversally.
DISCLOSURE: Nasim Ahmed, No Financial Disclosure Information; No Product/Research Disclosure Information