PURPOSE: To examine the levels of service satisfaction of patients with chronic obstructive disease (COPD) after receiving long term oxygen therapy on efficiency, quality of care, self-management, team work and communication and provision of equipment.
METHODS: The sample comprised 164 COPD patients that received long-term oxygen therapy (LTOT) from newly established Oxygen delivery service (since September 2009) in the North West of England participated in the study. All COPD patients that were on the registry list were send levels of satisfaction survey questionnaire by post with a covering letter explaining the nature of the study. COPD patients were asked to rate their levels of satisfaction with the oxygen service from 1 (very unsatisfied) to 5 (very satisfied).
RESULTS: The mean (SD) age of the COPD patients was 72.2 (9.4) years, and they were (male = 82 and female = 82. 145(88%) of COPD patients were satisfied/very satisfied with efficiency and quality of service, 13(8%) unsatisfied and 6(4%) neutral. 130(79%), COPD patients were satisfied/very satisfied about explanation of self-management, while 11 (6.%) were unsatisfied and 23(14%) neutral. 148(90%) were satisfied/very satisfied that staff treated them with respect and dignity, but 8(5%) were unsatisfied and 8(5%) neutral. 145 (88%) were satisfied/very satisfied with the levels of communication/teamwork provided about their care of treatment, 10(6.6%) were unsatisfied and 9(5.4%) neutral. 147(89.6%) were satisfied/very satisfied with the provision of oxygen equipment and instruction, 11 (6.7%) were unsatisfied and 6(4.3%) neutral.
CONCLUSIONS: The majority of the COPD patients were satisfied with the oxygen service. Small percentage of COPD patients was unsatisfied with the service and reasons for the service discrepancy require further investigation.
CLINICAL IMPLICATIONS: The multidisciplinary care team follow-up after the provision of long-term oxygen therapy for COPD patients in terms of self-management, psychosocial support and supervision of equipment may have contributed for the high satisfaction with the oxygen service.
DISCLOSURE: The following authors have nothing to disclose: Abebaw Yohannes, Ryan Woolryich, Juliet Goldbart, Lindsey McGarrity-Dodd, Rime Hadri, Sarah Quinn, Will Sopwith, David Seddon
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